Welcome to Internet Banking

If you don't already use Internet Bαnking, it's simple to register online.

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Contact Us....

General bαnking & account queries

0345 300 0000

Internet Bαnking queries

Technical queries about the Internet Bαnking service
0345 300 0116

Savings application queries

0345 300 0000

Open 24 hours a day.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

Not all Telephone Bαnking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Textphone

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (NGT) Service or via Textphone on 0345 300 2281. If you're Deaf and a BSL user, you can use the SignVideo service available at ll0ydsbαnk.com/accessibility/signvideo.asp

Help & Support

  • What is a User ID?

    This is the unique number you’ve been given to run your Internet Bαnking account. You will need both your user id and your password to log into your online account.

  • Why am I having trouble logging on?

    It could be because you're trying to log on from a networked site (the office, for example). If so, please contact your Systems Administrator for help.

    If you still have trouble, please call our helpdesk on 0345 300 0116 (or +44 207 649 9437 from outside the UK), Monday to Friday, 7:00am - 10:00pm; Saturday and Sunday, 8:00am - 6:00pm.

    Textphone users who have a hearing or speech impairment can call us on 0345 300 2280 (+44 1733 347 515 from overseas).

  • How do I reset my password and/or memorable information?

    First, go to the Internet B&αnking log on screen and click on the 'Forgotten your logon details?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.

    If you choose to reset your password and/or memorable information, you’ll need to enter and confirm your new details and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password and/or memorable information will be reset immediately.

  • I’m locked out of my account. What should I do?

    You may need to reset your password. To do so, go to the Internet Bαnking log on screen, click on the 'Forgotten your logon details?' link, and follow the on-screen instructions.

    If you’re still unable to access Internet Bαnking, please call our helpdesk on 0345 300 0116 (+44 207 649 9437 from overseas), between 7am-10pm from Monday to Friday, or between 8am-6pm at weekends and one of our customer service agents will be able to help you. Textphone users who have a hearing or speech impairment can call us on 0345 300 2280 (+44 173 3347 515 from overseas).

  • Are my security details case sensitive?

    No, your security details, including your password and User ID, aren’t case sensitive.

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